Reaching Out Is Super Important
info@bitbybit.dev
Why We Encourage You to Reach Out?
Most important reason - in our experience, clients often see better results when we work together. While we strive to make building 3D experiences on the web as simple as possible, it's often more complex than just uploading images—especially when working with Shopify variants or integrating third-party apps.
That’s why we’re always happy to help. In many cases, we can point you to a helpful tutorial or explain technical concepts in simpler terms.
We Value Our Clients & Business Relationships
We learn a ton from our clients. Every use case teaches us something new about the wide variety of businesses and products people sell online. This helps us adapt our app to more use cases and serve a broader community of Shopify merchants.
It also exposes 3D Bits to a variety of new contexts—different themes, third-party apps, and unique setups. While it can be challenging to ensure the app works smoothly across all these environments, we do our best to ensure stability and always look for creative solutions.
Why It Helps Us Help You
There’s also a big benefit to building a relationship with us: once we know about your product configurators and setup, we can keep an eye on things.
- We can test your product pages when we release updates.
- If something breaks, we often catch it early and reach out.
- We can help identify if issues come from theme or third-party app updates.
If we don’t know about your product pages, we can’t monitor or test them for issues. Letting us know helps us help you.